After Hours

Welcome to After Hours, the Rank + File weblog covering the consumerization of enterprise IT.

Rank + File offers essential intelligence for CIOs and IT leaders on the technology their users bring inside the organization, by hook or by crook.

  1. "We often hear from folks inside these companies. They’re beyond frustrated with the software/solutions they’re supposed to use. So they turn to our products because they just plain work. Sometimes they expense them, but often it seems a team or department head just pays out of their own pocket. The cost is insignificant compared to the productivity they receive in return. We salute these insurgents!"
    Sneaking into the Fortune 500 through the back door. Where 37 Signals tracks the rogue use of their software in large enterprises- without the buy-in of large enterprise IT. - (37signals)

  2. Enterprise IT quality suffers because it operates in a closed system

    cosupport reblogs from 37signals: The End of the IT Department

    “The problem with IT departments seems to be that they’re set up as a forced internal vendor. From the start, they have a monopoly on the “computer problem” – such monopolies have a tendency to produce the customer service you’d expect from the US Postal Service. The IT department has all the power, they’re not going anywhere (at least not in the short term), and their customers are seen as mindless peons. There’s no feedback loop for improvement.”

    (emphasis added by Rank & File.)

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