1. Enterprise IT quality suffers because it operates in a closed system

    cosupport reblogs from 37signals: The End of the IT Department

    “The problem with IT departments seems to be that they’re set up as a forced internal vendor. From the start, they have a monopoly on the “computer problem” – such monopolies have a tendency to produce the customer service you’d expect from the US Postal Service. The IT department has all the power, they’re not going anywhere (at least not in the short term), and their customers are seen as mindless peons. There’s no feedback loop for improvement.”

    (emphasis added by Rank & File.)

  2. A twist on the “risk” of new technology adoption

    When should an IT organization adopt that pesky but persistent employee technology request?

    As soon as possible.

    the early stages of the hype cycle have… the most differential value… However, in the slope of enlightenment and the plateau of productivity there is little or no differential value since everyone else is doing it.

    “…The lesson of this story has been known in military circles for a long time… if you wait until the activity is well known and defined enough to be easily and effectively implemented (the plateau of productivity), it’ll provide little differential benefit to you.”

    Fortune favours the brave.

    from Simon Wardley’s Bits or Pieces?

  3. Office 365 is fantastic repackaging of Microsoft’s Office license options, but no response to Google Apps

    Two weeks ago, Microsoft held an event in San Francisco announcing Office 365 (Broadcast in Silverlight. Cheeky.)

    The word “cloud” was used quite a bit, and much of the cloud value proposition was presented: (No need to manage your own data center, no need to admin servers, etc.)

    One couldn’t be blamed for thinking this was a Microsoft response to Google Apps.

    But there’s little new user-facing technology in play here.  Office 365 will not be available until 2011 (quarter unspecified), so much can change.  But the picture being painted right now is that Office 365 is about offering some quite flexible, attractive licensing options to Microsoft customers, not about competing head on with Google Apps technology.

    We were quite impressed with Microsoft’s recognition of different employee types within an organization who may need less Office to chew on (and a correspondingly smaller license footprint).

    What left us wanting was lack of web-based strategy (feature complete web-based apps), and lack of inter-organizational strategy (low-friction collaboration with those outside your company, such as customers and vendors).

    The Office 365 press and product websites are currently light on specifics. Microsoft is likely buying time to fill out its vision. But with enough reading between the lines, some things become clear: Microsoft is working to convert existing Office buyers to a remotely hosted Office experience. It’s not trying to convince anybody to stop using Google Apps, or that the Office can excel as a browser experience.

    Over the next week, Rank & File will be making sense of the new Microsoft Office landscape in a series of posts. Microsoft is awash in Office brands: Office Web Apps, BPOS, Office Live, Lync, Office 365. Which are the truly new products? Which can be mapped to the ever-more seductive consumer experiences enticing employees away from their enterprise business suites? What’s coming, what’s going?

    Join us as we catalog the chaos.

    photo by talented Flickr user Sunfox.

  4. With or without IT approval, iPads saunter in to the enterprise

    There’s a lively thread on Hacker News  in response to the The iPad is about to steamroll into the Enterprise story.

    While the story is perfectly reasonable, it’s mostly punditry. The resulting Hacker News thread is far more empirical. 

    Some selections:

    iPads and iPhones are easier to support than Blackberry. “It’s more of a pain to support Blackberry. You need a dedicated server. With iOS you just turn on Activesync on your Exchange server, and give your users the DNS name and let them go to town.”

    Enterprise now accounts for 40% of iPhones sales.

    “The senior mgmt at my enterprise workplace are twisting arms in the IT department to get iPads OK’d.”

    “The iPad’s introduction into the enterprise is a start that signifies different kinds of devices can be helpful. Desktop virtualization and the cloud probably have a role to play in all this too.”

    “The native iPad Cisco IPSec VPN has a much quicker sign-on time than OS X version of the client from Cisco.”

    “The iPad has support for enterprise wifi networks and works very well with Exchange. It is about as enterprise-friendly (without being MS) as you can get.”

  5. VMworld 2010 highlights

    /via jamesewing 

    So, I’ve been lax on blogging lately - heads down on a major project.  My experience at VMworld has been awesome though.  For those of you who weren’t able to attend, here are the highlights from my perspective:

    • over 17K attendees (%50 increase from last year!)
    • mobile and heterogeneous computing is even more prolific than I anticipated, at least %15 of the attendees have ipads here, another %20 have Macs (think geek and realize that everyone here is responsible for delivering and supporting apps that are windows based and you realize how huge of a trend this is!) 
      [emphasis added] 
    • the labs were incredible this year.  Over 12000 labs have been completed and over 150000 VMs have been dynamically provisioned and torn down
    • FusionIO had over 500 VMs running concurrently on one host, and another system streaming over 500 HD quality videos simultaneously (on one piece of iron)
    • RingCube shared a booth with Intel - I’m SUPER excited about their technology
    • mdsmicro showed off a QUADv - a low power consumption server (4 servers in one chassis, actually) that could support up to 400VMs in production (including storage) in only 2Us of space
    • VMware-owned Zimbra looks like the first super-cool enterprise-class option to MS Exchange that I’d actually consider putting into production

    I have many more things to blog about but was just told to ‘clear the hall’ after the keynote, so…more vmworld funstuff later.

    #

  6. Google releases new Gmail feature Priority Inbox… with a twist for enterprise users

    Google announced a new mail feature late Monday evening, Priority Inbox.

    With a charming video, and compelling use-case, it didn’t take long for Gmail users to sing its praises even before the feature reached their account.

    What caught our eye was the release priority.  Typically new features like this are released first to consumer users of Gmail, with Google Apps users having to wait weeks or months longer.
    Priority Inbox is a bit different.

    Priority Inbox will be rolling out to all Gmail users, including those of you who use Google Apps, over the next week or so.

    Priority indeed.

  7. Notes from Michael Gartenberg on Blackberry’s consumer about-face

    From RIM needs to make the BlackBerry business-sexy

    Everything was geared toward the consumer. The talk was of touch screens and multitouch gestures, photo tagging and cataloguing, media and music synchronization, and the integration of social networks such as Twitter and Facebook…

    But it wasn’t just that these consumer features were being highlighted. It was also noteworthy that nothing was said about the core functions that have made RIM and BlackBerry the darling of the IT organization…

    When it comes to mobile, it’s not necessarily what IT thinks is important; it’s what the end user thinks.

    Michael Gartenberg